From the Learning Center

Life Insurance Carriers Have a Growth Problem — Ways They Can Solve It

By Lena Chukhno·August 22, 2022·5 Minute Read

In this Article

Slow growth in the U.S. Life Insurance industry is not a new problem, but it is a problem that now has a new solution. Except for the COVID-related boost in 2020-21, the industry growth remained anemic over the past decade to a large extent due to the customer experiences that lag behind other financial products.

Insurtech companies are starting to address the need for new-era life insurance experiences and capitalize on growth opportunities among new customers. However, true industry transformation — and reversing decades-long declining sales — I believe will require carriers to embrace new business methods.

Carriers want to grow by modernizing their products and offering streamlined customer experiences to serve the next generation of life insurance buyers. They also have the capital to fund innovation. A key challenge is that life insurers’ technology stack is limiting growth. 

Legacy systems can prevent carriers from digitizing, which in turn prevents insurers from resonating with a new generation of customers. Additionally, outdated technology and labor-intensive processes substantially drag carriers’ profitability. A recent McKinsey report states, “Life insurance is one of the very few industries—within and outside financial services—that have seen cost ratios increase over the past 20 years.”

Since I have been in conversations with several leading carriers looking for tech solutions, I hear that industry leaders know it’s time to innovate, rapidly. Here’s how life insurers can make the shift.

Catering to Customer Expectations

So what are the experiences that a modern-day consumer expects from a financial product? From my conversations, I’ve seen two categories of customer expectations becoming increasingly prominent.

Freedom to buy through the channel the consumer prefers

While many customers will continue to need an experienced professional to guide them through the life insurance purchasing process, the segment of self-guided customers is growing. These customers bank through mobile apps, get their loans and credit cards online, invest digitally, and generally are very comfortable completing financial transactions online. A way to cater to these two very different customer personas is to offer both agent-led and digital enrollment – preferably, connected through an omnichannel experience.

Ease of purchase

The proliferation of fintech and efficiency-oriented sales models reset the bar on what a delightful purchase experience looks like in financial services. Irrespective of a sales channel, customers now expect  that getting a financial product should take minutes, not weeks. If one can buy a car or refinance a large loan in 10-15 minutes, why should the purchase experience be different for insurance products? If the experience isn’t fast and easy, the customer is more likely to procrastinate and not purchase the protection they need.

The barriers to redefining customer experience that we see across channels are lengthy application forms, medical exams and multi-week wait times for UW decisions. These barriers not only discourage consumers — they can make agents not want to sell life insurance and focus on retirement or investment products instead, reduce the digital funnel conversion rates and create an inflated cost load for carriers..

Getting Life Insurance in Minutes, Not Weeks

Providing life insurance in minutes requires a net-new life insurance product, streamlined enrollment and primarily fluidless underwriting. Every aspect of the end-to-end experience must be designed to speak to each other and yield the desired risk, pricing and bind rates your business wants.

Design transactional products

If you want to offer a product that customers can buy self-directed online or through an agent-assisted sale in 10 minutes, it helps to remove non-essential choices. Transactional products generally have a simpler design, with fewer riders and complex features and shorter application forms. Most importantly, it requires stepping away from the required medical exam for every customer. 

With a streamlined enrollment experience, consumers are only asked essential application questions, while the majority of the information required for underwriting is coming from data sources. This helps reduce burdening the customer and the agent with endless questions. Most importantly, the ability to collect the necessary health information without requiring a medical exam for the majority of customers (70%+) removes the biggest friction point in the life insurance sales funnel, boosting growth and reducing UW and case management costs.

Fluidless underwriting for the majority of customers doesn’t mean a transition to simplified underwriting. Carriers need to support multiple UW methods, balancing eligibility, mortality, customer experience and carrier’s operational costs. Instant (automated) underwriting is the gold standard for its convenience and efficiency for all parties – powered by the use of industry-leading data sources and algorithmic decision-making, it results in strong mortality results for the majority of customers. For the remaining customers, ability to support refer-to-underwriter allows to balance mortality and eligibility outcomes.

Embrace a Platform Mindset

Typically, carriers are working with dozens of vendors to bring their products to market.

This leads to a patchwork of integrations that have to be executed by the carrier. These integrations are costly and take a long time to implement, which delays technology transformation and results in millions of dollars in expenses and often dismal results. Duct-taping systems from multiple vendors together also limits the ability to implement future product or distribution innovations.

To successfully implement new systems or data sets, carrier technology must have a platform that supports real-time, event-driven APIs. Due to historical systems and mainframe technology, many insurers are unable to do this successfully. This approach can make it difficult to build a seamless customer experience since each vendor will have their own unique experience. And this is new territory for insurers, who haven’t traditionally had to invest in user experience design. 

With a platform mindset, however, businesses build technology solutions that support end-to-end data exchanges where you can add, turn on, or turn off systems seamlessly. A platform is not siloed and enables constant testing and iteration. It is also extendable and scalable so it can service various areas of a carrier’s business — leveraging whichever platform features or data vendors are needed for success. 

While a platform mindset is newer to life insurance, this is a trend across most tech-forward industries. Platform approaches win as companies look to consolidate vendors and strive to minimize the number of integrations and disjointed experiences.

Engage the Right Partners

While embracing a platform mindset is key to digital transformation, there is an inherent challenge for life carriers: it’s incredibly difficult to execute successfully. Countless carriers we have spoken with have spent years and millions of dollars investing in efforts that haven’t achieved the desired business objectives. And they’re not alone. Boston Consulting Group research found that 70% of internal digital transformation efforts fail or fall short of expectations. And according to McKinsey, “For most insurers, building these capabilities on their own will be difficult and require significant bandwidth—taking focus away from their core business. This will create an impetus for the next generation of technology service providers to offer a more modern, customer-centric, integrated, end-to-end solution to serve both open and closed blocks.”

Leaning on existing market-tested, end-to-end tech solutions can dramatically reduce the risks that come with internal efforts to build from the ground up. With the right digital partner, life insurers can double down on their strengths, which are product innovation, distribution engagement, and balance sheet optimization.

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Lena Chukhno is Bestow’s Chief Revenue Officer, overseeing the growth of the company’s Enterprise SaaS and Advisor businesses.  



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  • Author: Bestow Team, reading time: 5 minutes

    Top Questions About Bestow Answered

    Life insurance is confusing. We get it. With so many options out there, it’s hard to figure out where to even start. Chances are that if you’re reading this, you have questions, too.

    Fortunately, you don’t have to do this alone. Every day we answer phone calls, chat messages, and emails from customers who want to buy life insurance coverage but don’t know the best way to go about it. There’s no shame in that. There’s a reason why insurance agents and brokers need to have a license to sell policies to customers — it’s a complicated topic!

    Oftentimes, we hear this: “I don’t know what questions to ask.”

    If that’s you, then you’re in the right place! Here, you’ll find the top questions people just like you are asking.

    What Kind of Life Insurance Does Bestow Offer?

    Bestow offers term life insurance. A term life policy is as easy as 1-2-3.

    1. Choose a term (between 10 and 30 years, in 5-year increments),
    2. Select a coverage amount ($50,000-$1.5 Million), and
    3. If approved, pay a set monthly premium throughout the duration of that term.

    Policies offered by Bestow have level premiums, which means your monthly premium will never change, as long as your policy is in force — no matter your term length. Lock in your rate today!

    How Do I Know I’m a Good Fit for a Policy Offered by Bestow?

    If you’re in generally good health and between the ages of 18 and 60, a policy offered by Bestow might be a great fit for you. Our application provides an underwriting decision instantly, so you don’t have to wait weeks to find out whether you’re approved for coverage.

    What Is the Application Process Like with Bestow?

    Bestow’s 100% online application process has four simple parts:

    1. Your basic identifying information: email, address, and Social Security Number.
    2. Your life. This includes citizenship, medical history, lifestyle, and hobbies.
    3. Beneficiaries. This is whoever would receive the death benefit in the event of the insured’s death.
    4. Policy and payment details. If approved, choose the coverage amount and term length, then enter credit card info to purchase and bind the policy.

    It’s as easy as that! In as little as 5 minutes, you could be the proud owner of a new life insurance policy.

    Get an instant quote for term life insurance, no medical exam required.

    Is a Medical Exam Required to Get a Policy Offered by Bestow?

    Not with Bestow. A medical exam helps an insurance company double check how healthy you are. Instead, Bestow’s underwriting engine checks your health with big data and technology, which saves you time and money. We’ve partnered with third-party agencies to gather information in order to assess your risk and eligibility for a life insurance policy — instead of paperwork, medical exams, and lab tests. Here’s a detailed explanation of how Bestow works.

    How Is Bestow Different Than Other Insurance Companies?

    Bestow’s application process is entirely online. Seriously, 100%. Many companies offer an indicative quote online, but then refer applicants to an agent in order to finish the application process. Other online life insurance options may still require a medical exam for certain coverage amounts or applicants.

    We’ve completely re-engineered the application experience for term life insurance to be super simple and more affordable. Apply and get an instant decision in as little as 5 minutes. Unlike some other online life insurance providers, we underwrite the policies we offer in-house with our own technology — accelerated underwriting. Our data and technology allows us to help our customers with just about any request.

    What is Accelerated Underwriting?

    Think of this accelerated, algorithmic underwriting as our secret sauce. We use that big data and our proprietary technology mentioned above to determine your risk and eligibility instantly.

    What Determines How Much I’ll Pay For Life Insurance?

    Your level of risk is what determines your premium and monthly rate. Risk is the likelihood that an insured event (in this case, death) should occur during the policy term. The higher your risk, the more you will likely pay.

    Life insurance risk factors include basic information about you (like your age, height, and weight) in addition to things like your medical history and lifestyle. But each insurance company has their own underwriting process — that’s the process by which an insurance company determines whether it can accept the risk of an applicant for life insurance, and if so, on what basis so that the proper premium is charged. Here’s more information on life insurance risk and underwriting.

    What Is the 30-Day Money-Back Guarantee?

    It’s a 30-day free look period to examine your life insurance policy to see if it meets your needs. If you cancel your policy within the first 30 days, you’ll receive a refund.

    How Can I Trust You? You’re a Startup.

    Our policies are issued and backed by A+ rated (superior) industry giant North American Company for Life and Health Insurance®. They’ve been around for over 100 years. If anything were to happen to Bestow, your policy is well taken care of. But don’t worry, we aren’t going anywhere.

    How Can I Trust My Beneficiary Will Get Paid?

    North American Company for Life and Health Insurance® is the insurance carrier and pays the claim for policies purchased through Bestow. We are here to walk whoever is making the claim through the process and answer any questions.

    What Happens If I Die During My Term?

    Should you pass away, your beneficiary will contact Bestow to get started on the claims process. A Customer Care Advisor will walk them through the process and answer any questions while North American Company for Life and Health Insurance® processes and reviews the claim.

    In most cases, life insurance policies will have a two-year contestable period where the insurance company may investigate the cause of death and review the information provided on the application (only if there’s a reason). If information is found to be false or inaccurate, the insurance company can deny the payment of the life insurance benefit.

    Additionally, Bestow has partnered with Empathy to help you support your loved ones in all the ways that matter. We teamed up to give your beneficiaries (up to 10 loved ones) access to digital support tools to help them in the toughest times. From logistical tools like helping navigate probate and settling an estate to emotional tools like grief resources and meditation exercises, Empathy provides 24/7 digital access for your beneficiaries to navigate life after loss. 

    Empathy is a platform made free for the beneficiaries of the policyholders with Bestow. Empathy is available to policies issued in the following states: AL, AR, CA, FL, GA, ID, IN, IA, KS, ME, MS, NE, NV, NH, NM, ND, OH, OR, VT & WV. Empathy offerings are not guaranteed to continue. We reserve the right to elect, designate, replace, or terminate Empathy services at any time. Empathy is a non-affiliated 3rd Party platform.

    What Happens If I Don’t Die?

    Cheers to good health!

    Term life insurance policies do not build cash value like a whole life policy does, so if you outlive your policy term, you won’t get anything back. Term life policies do not renew. At the end of your term, you can re-apply for a new policy.

    What If I Still Have Questions?

    No worries. We’ve got your back. You can contact our Customer Care Team in three different ways:

    1. Give us a call at 1.833.300.0603
    2. Ask us a question via chat — that little box floating about the page.
    3. Send us an email at [email protected], and a Customer Care Advisor will get back to you. Please do not include personal information, like your Social Security Number.

    Or if you prefer a DIY approach, you can check out our Bestow FAQ.

    There’s no such thing as a silly question, so don’t hesitate to reach out. We’re happy to help.

    Ready to get a quote? Apply for up to $1.5 million in term life coverage with Bestow.

     

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  • Author: Bestow Team, reading time: 4 minutes

    No Medical Exam Life Insurance: What to Know

    Between work, home repairs, and a to-do list that never seems to shrink, it can feel like there is no time for extras. It’s safe to assume that most people would prefer not to take hours out of their day to get a life insurance medical exam. If this is the case, then why do most insurance companies require it?

    The life insurance industry is not just old, it’s centuries old. In fact, the first life insurance policies in the U.S. were written in the 18th century. Obviously, we didn’t have the technology then (or even just a few years ago) that we do now, so medical exams have been a necessary step in the underwriting process. But times have changed, technology included. Is it still necessary to undergo a medical exam to buy life insurance? For some, the answer is yes, and for others, no. As a consumer, you have options. 

    What is No-Medical-Exam Life Insurance?

    No-medical exam life insurance is exactly what it sounds like: a life insurance policy that does not require a medical exam to apply.

    The traditional way of applying for a life insurance policy can involve medical exams, lab tests, and in-person interviews. With this traditional underwriting process, you might find yourself waiting up to a month to get a decision.

    Accelerated underwriting uses technology to make the process of applying for life insurance more efficient. As in, an application decision and knowing if you are eligible in minutes – not weeks. Pretty cool right?

    As with all types of life insurance coverage, whether or not a policy is a right fit for your needs depends on, well, your needs. Some may have higher premiums, some may have differences in the application process. There are a lot of options. Here, we’ve gathered some helpful info on some of the most common life insurance coverage options which may not require a medical exam.

    What Are the Different Types of No Medical Exam Life Insurance Policies?

    Term life insurance can be a solid choice for many families because of its simplicity and affordability, but there are a few other types of no medical exam life insurance options, as well.

    No-Medical Exam Term Life Insurance With a Fast Decision

    With this option, instead of bloodwork and a medical exam, applicants will answer health and lifestyle questions and provide information about their medical history to see if they qualify for a policy.

    Simplified Issue Term Life Insurance

    In some ways, simplified issue is similar to the above. There’s no medical exam, and you’ll instead provide information about your lifestyle and general health, including disclosing any medical conditions you may have. It’s an option worth considering if you’re generally in good health and looking for fast coverage.

    One key difference, though, is just how much life insurance coverage you can get. Simplified issue insurance typically caps off around $100,000 (although some life insurance providers do offer more coverage). Plus, a simplified issue policy may have graded death benefits, which means that your beneficiaries only get the full value of the policy if you pass away at least two years after you purchase. 

    Because there are minimal questions and quick coverage, the cost for simplified issue policies will typically be more expensive than both no-medical exam or traditionally underwritten life insurance.

    Guaranteed Issue Life Insurance

    Guaranteed issue life insurance is a kind of whole life insurance policy (a type of permanent life insurance) that doesn’t require any health qualifications. There are no medical exams or health questionnaires. The coverage amount is quite limited though – usually between $2,000 and $25,000 – typically enough to serve as final expense insurance.

    Guaranteed issue coverage is typically purchased by people who can’t qualify for any other type of life insurance. If you are approved for guaranteed life insurance, your policy will likely have a waiting period before your benefits go into effect, typically two or three years. You would pay your premiums during this time but if you were to pass away during the waiting period, your beneficiaries would not receive the death benefit. 

    Group Life Insurance

    Your employer may offer group life insurance with a coverage amount equal to your salary. This coverage is generally inexpensive or free and there’s usually no medical exam. It’s a nice perk if you can get it, though it’s important to remember that you usually can’t take your coverage with you when you leave the company.

    Moreover, some people find that a simple one-time salary replacement is not an adequate amount of coverage. You may be able to purchase extra coverage through your employer, but consider getting a quote for a term policy before you do. You may be surprised at how much coverage you can get for the same price.

    Who Can Buy Life Insurance Without a Medical Exam?

    Generally speaking, healthy adults between the ages of twenty-one and forty-five may be eligible to buy a term life insurance policy online. (Bestow can underwrite policies for individuals ages eighteen to sixty, for terms of ten to thirty years, if approved.)

    No one will vet your yoga class attendance record or that marathon sticker on your Subaru’s rear window. But if you are in overall good health, a no-medical-exam life insurance policy might be the right fit for you.

    However, there are certain criteria that may prevent you from purchasing a policy without a medical exam. If you have a serious medical condition (such as heart disease, cancer, kidney disease, or blood pressure issues) or risky hobbies (like hang gliding, for example), you might need to speak to a licensed insurance agent to help you find a life insurance policy that fits your needs.

    How To Get a Fast, Free Quote Right Now

    Bestow offers term life insurance for today’s busy families. We believe that everyone should have access to the financial protection that life insurance can help provide, and that it should be convenient, affordable, and fast. 

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  • Author: Bestow Team, reading time: 4 minutes

    Who Needs Life Insurance – How It Works, and When You Should Have It

    In the event you’re not around to provide for your family members, the death benefit from a life insurance policy may leave your loved ones with some degree of financial security. And for a lot of people, especially parents, that peace of mind is priceless.

    You’ll have plenty of options when selecting life insurance from different face values and term lengths to riders and even policies that hold cash value. At the end of the day, the choice is personal, but knowing about all of your options can give you more confidence to finally purchase that policy.

    How Life Insurance Works

    In short, you pay a life insurance company a set amount of money each month (that’s the premium) for an agreed upon amount of time (that’s the term). If you pass away during that term, the insurer pays your beneficiary (the person you choose to receive the benefit) the life insurance payout.

    The payout is typically tax free, and many view it as income replacement. Others plan for it to cover daily living expenses, a mortgage, or even fund higher education. You can name nearly anyone as your life insurance beneficiary and they can spend the money however they need it.

    It really can be that simple. You continue to pay your insurance premiums on time each month, and you can feel good about the financial protection you are providing your family should they ever need it.

    Start with a quote

    Who Needs Life Insurance?

    Most people start to think about life insurance when they start a family or buy a home, but the truth is, it’s always a smart time to start buying life insurance. That’s because, typically, the most affordable time to buy is now. For most people, life insurance rates get more expensive as you age.

    Anyone with someone who depends on their income is a good candidate for life insurance.

    1. Parents

    Having kids means having bills, from early childcare costs for young children to higher education for older kids. Their financial needs are unpredictable and often come by surprise.

    2. Spouses or Partners

    From living expenses to outstanding debts and even private student loans, the loss of a loved one could be compounded by crushing financial burden. That’s to say nothing of the funeral expenses and other final expenses that face those left behind.

    3. Stay at Home Parents

    Stay at home moms and dads contribute a significant amount of non-paid labor in a home. While not typically viewed as financial support, the value of this work can easily be in the six-figures. Life insurance can help to cover the costs associated with childcare, home maintenance and more.

    4. Small Business Owners

    The terms of a small business loan often require life insurance, but having coverage can also solidify a commitment to employees, business partners, and small business cosigners, whose livelihoods may depend on your contribution to the company.

    5. Retirees

    Even if you were offered life insurance through work, that typically vanishes when you leave a job. Many retirees live on a fixed income and when a spouse or partner passes, a life insurance policy can ensure the other lives out their days comfortably.

    6. Anyone with Shared Debts

    If you and your spouse’s names are both on the mortgage, if your parents cosigned your student loans, or if you share a credit card, you may be leaving loved ones responsible for debt they aren’t able to pay off.

    Watch this video to learn more about who might need life insurance.

    Get an instant quote for term life insurance, no medical exam required.

    Who doesn’t need life insurance?

    If no one in your life depends on you for any financial support, you may not need life insurance coverage right now. But there’s no harm in looking at life insurance quotes today.

    If you work with a personal finance advisor, it’s likely they’ll bring up life insurance while you are young, if they think you may need life insurance in the future. That’s because, in most cases, life insurance will never be as affordable as it is today. Yup. Right now. Your premium rate is determined by a number of factors including your age and health, often with a medical exam. The rate you get at 25 will probably differ significantly from the rate you get at 35.

    What Kind Of Life Insurance Is Best For You?

    Once you’ve got an idea of the amount of life insurance you need, you’ll need to understand which type to buy. There are several types of life insurance coverage with differing amounts of coverage, policy lengths, and even add-ons. Let’s break it down.

    Whole Life Insurance

    Whole life insurance (or permanent life insurance) is a policy you purchase and pay premiums on for the rest of your life. When you pass, as we all do, your beneficiaries receive a payout.

    A whole life insurance policy might be right for someone hoping to transfer wealth to their children. Or people who expect to have mortgages into old age. It is almost always more expensive than a term policy because it, at some point, will pay out.

    Read more about the differences between term and whole life insurance here.

    Term Life Insurance

    Term life insurance policy is a great choice for people looking for more affordable rates and happy to have coverage for a set number of years (like 5, 10, or even up to 30).

    You can usually find out a more flexible policy with competitive rates for the years when your death would most impact your family (duration of a mortgage, children graduating, etc.)

    Watch the video below to learn more about how much insurance you need.

    Buying Your Life Insurance Policy

    Whether you’re looking to shore up your long-term financial plan or you’d just rest a little easier knowing you’ve done something that may help your family, life insurance is now a relatively easy place to start. With Bestow, you can get a fast, free quote in seconds. The full online application literally takes minutes, and you could have coverage today, if approved. Peace of mind could be just a few clicks today. So what are you waiting for? Get started today.

     

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